At Happya, we are committed to safeguarding and preserving the privacy of our visitors. 

This Policy explains what happens to any personal data you provide to us or that we collect whilst you visit (happya.co.uk, and happyacoach.com) and how we use cookies on our websites. 

This Policy is updated from time to time, so please review it regularly. 

Happya Ltd. is the data controller and we are responsible for your personal data (referred to as "we", "us", "our" in this privacy notice. 

1. Contact Details

Full legal entity: Happya Ltd. 

Address: The Atrium, Matlock Green, Matlock, Derbyshire, DE4 3BT

Email address: contactus@happya.co.uk

The responsible data controller is the CEO. 

2. Why we hold your data

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing your information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting contactus@happya.co.uk. 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task.  

(f) We have a legitimate interest. 

3. How long your data is held

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. For coaching and therapy clients, this data will be held for 8 years following your final session. Once we no longer have a lawful use for retaining your information, we will dispose of it in a secure manner that maintains data security. 

In some circumstances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

4. Types of personal data we may hold about you

In relation to the running and maintenance of our website, we may collect and process the following data about you: 

Communication Data: including any communication you send to us via email, social media, contact forms on our website or other. We process this data for the purposes of communicating with you, record-keeping and for the establishment, pursuance or defence of legal claims, which is our lawful grounds. 

Customer Data including data related to the purchases of goods and/or services including your name, title, billing information, email address, contact details, payment details. This data is processed in relation to the supply of goods / services. Data collected may also include: why you are using the service, a limited amount of medical and lifestyle information along with information in relation to significant others alongside session notes. This information enables me to ensure we are equipped with the knowledge necessary to support you during our coaching and/or therapy sessions. Your contact information, emergency contact details, and doctor details will only be used with your explicit consent or under extreme circumstances such as concern for your own safety or the safety of others. 

User Data includes data about how you use our website and any online services, together with any data you post for publication on our website or through our other online services. We process this data to operate our website and ensure relevant content is provided for you, ensure the security of our website, to maintain back-ups and/or databases and to enable publication and administration of our website, other online services and business. 

Technical data includes data about your use of our website and online services, such as your IP address, login data, details about your browser, length of visit to pages on our website, page views and navigation paths, number of times you visit our site, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. 

Marketing Data includes data about your preferences for receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to participate in our promotions, to deliver relevant content and advertisements, and measure or understand the effectiveness of our advertising. 

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. 

5. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:  https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us contactus@happya.co.uk.  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

6. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

7. Use of cookies

We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish, within the “settings” section of your computer. For more information please read the advice at AboutCookies.org. 

8. Data security

We have in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. 

In the event of a data security breach, we will notify you and any applicable regulatory authority of the breach that we are legally required to do so.